Healthcare · LATAM, EU & NA
Advanced Scheduling
in Healthcare
Since 2016, we have supported a cloud-based scheduling initiative that helps optimise operations for healthcare providers across LATAM, Europe, and North America, reducing queues, missed appointments, and idle time for medical staff.
Easy access to medical services
The system enables patients to book appointments, confirm or cancel them, and receive preparation details for medical examinations. This makes access to medical services simpler and more convenient, allowing patients to use the service from anywhere, at any time, on any device.
Healthcare providers can configure the patient portal in the users' native language, including automated messages and reminders. Each medical institution can adapt the portal to reflect its speciality and workflows.
Patients receive reminders through the application and can confirm or cancel with a single click. Clinic staff are notified in real time, helping teams adjust schedules quickly when an appointment is not honoured.
Used across clinics in South America, Europe, and North America
The first deployments began in 2016, initially within South American private healthcare. The implementation spans multiple specialities, and the configuration approach allows the system to be adapted to different clinical contexts, making it suitable for a wide range of providers.
Today, the solution supports service delivery in 78 units. Collectively, these clinics manage more than 800,000 appointments per month through the system, and volumes are expected to increase. Reception workflows and online booking processes have been notably improved following adoption.
Optimisation, efficiency and organisation: observed results
The solution was integrated into clinic operations with minimal friction. Following implementation, physicians' time was used more effectively, driven not only by increased appointment volumes, but also by improved organisation and better distribution of patients across physicians. Three months after go-live, usage of clinics' digital channels by prospective patients increased by 50%.
Call centre performance improved as well, with a reduction in unprocessed calls.
“Call handling efficiency increased by 28%: whereas 7 out of 10 calls were answered before implementation, 9 out of 10 calls were subsequently answered and processed.”
Clinics also reported an increase in booked appointments, up by 17% within six months, with volumes continuing to grow well beyond the levels seen before adoption.